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Technical Support

We are committed to providing you with high-quality technical support services

1. Frequently Asked Questions (FAQ)

Q: Will my data be uploaded to a server?
A: No. All applications process and store data locally on your device. We do not collect, store, or transmit your personal data to any external servers.
Q: What permissions do the applications require?
A: Depending on the application, permissions may include Screen Recording, Accessibility, Automation, Files and Folders access, Clipboard, Microphone, and Notifications. All permissions are used solely for providing application functionality, and all data is processed locally. Please refer to our Privacy Policy for details.
Q: Which operating systems are supported?
A: Our applications are designed for macOS. Please check each application's App Store page for specific system requirements.
Q: How do I report a bug or request a feature?
A: Please contact us via email at chenyao6134@gmail.com. When reporting a bug, please include your macOS version, application version, and steps to reproduce the issue.
Q: Will the applications collect my personal information?
A: No. Our applications do not collect, store, or transmit any personally identifiable information. For more details, please see our Privacy Policy.

2. Contact Us

If you encounter any problems during use or have any suggestions, please contact us:

2.1 Feedback and Suggestions

We highly value user feedback and suggestions. If you have any improvement ideas for our applications, please feel free to let us know at any time.

2.2 Problem Reports

When reporting a problem, please provide as much detail as possible, including:

3. App Updates

We regularly release application updates to fix issues, improve performance, and add new features. We recommend enabling automatic updates in the App Store to ensure you always use the latest version.

4. Refund Policy

For refund requests regarding App Store purchases, please refer to Apple's standard refund process:

  1. Open the App Store app
  2. Tap your profile picture in the top right corner
  3. Select "Purchased"
  4. Find the relevant application
  5. Tap "Report a Problem"
  6. Follow the prompts to complete the refund request

5. Terms of Service

Using our applications means you agree to comply with our Terms of Service.