Support
Frequently Asked Questions
Common questions about our apps and services.
Will my data be uploaded to a server?
Most features work locally. Optional cloud uploads, cloud OCR and translation send the content needed for the feature to the service you configure. Google Drive connects directly from your Mac to Google after authorization; automatic upload requires you to enable it.
What permissions do the applications require?
Depending on the application, permissions may include Screen Recording, Accessibility, Automation, Files and Folders access, Clipboard, Microphone, and Notifications. Permissions support the feature you choose; optional online services can also require account authorization.
Which operating systems are supported?
Our applications support macOS or iOS depending on the product. Please check each application's App Store page for specific system requirements.
How do I report a bug or request a feature?
Please contact us via email at chenyao6134@gmail.com. When reporting a bug, please include your device, OS version, application version, and steps to reproduce the issue.
Will the applications collect my personal information?
We do not operate a service that collects your SuperShot Google Drive files or OAuth tokens. Optional online features send the content and credentials needed for the feature directly to the configured provider. See our Privacy Policy for details.
Are all applications free?
No. Some apps are free. Paid options include monthly or yearly subscriptions and one-time purchases. Each product page and App Store listing shows the current price.
Is an internet connection required?
Most features work completely offline. Opening the App Store and any optional web-based or translation services require an internet connection.
Where can I download the applications?
All applications are available through the App Store. Open the relevant product page, then choose your platform to view its current App Store listing.
Can I use the applications on multiple Apple devices?
Yes. Download an application on any compatible device signed in to the same Apple ID. Availability depends on each application and platform.
What happens to my data if I stop using an app?
Local content remains on your device until you remove it. Files uploaded to Google Drive remain there until you delete them. Removing the destination or revoking access stops future access but does not delete uploaded files or local history.