Technical Support & Terms

Last Updated: October 15, 2026

We are committed to providing you with high-quality technical support services.

1. Frequently Asked Questions (FAQ)

Q: Will my data be uploaded to a server?

Most features process and store data locally. Optional cloud uploads, cloud OCR and translation send the content needed for the feature to the service you configure. SuperShot’s Google Drive integration connects directly from your Mac to Google after you authorize it. Automatic upload requires you to enable it. See the Privacy Policy for details.

Q: What permissions do the applications require?

Depending on the application, permissions may include Screen Recording, Accessibility, Automation, Files and Folders access, Clipboard, Microphone, and Notifications. Permissions support the feature you choose; optional online services can also require account authorization. Please refer to our Privacy Policy for details.

Q: Which operating systems are supported?

Our applications support macOS or iOS depending on the product. Please check each application’s App Store page for specific system requirements.

Q: How do I report a bug or request a feature?

Please contact us via email at chenyao6134@gmail.com. When reporting a bug, please include your device, OS version, application version, and steps to reproduce the issue.

Q: Will the applications collect my personal information?

We do not operate a service that collects your SuperShot Google Drive files or OAuth tokens. Optional online features send the content and credentials needed for the feature directly to the configured provider. For details about data use, storage and revoking access, see our Privacy Policy.

2. Contact Us

If you encounter any problems during use or have any suggestions, please contact us:

Email: chenyao6134@gmail.com

2.1 Feedback and Suggestions

We highly value user feedback and suggestions. If you have any improvement ideas for our applications, please feel free to let us know at any time.

2.2 Problem Reports

When reporting a problem, please provide as much detail as possible, including:

Device and OS version
Application version number
Specific scenario where the problem occurred
Detailed description of the problem
Screenshots or screen recordings (if applicable)

3. App Updates

We regularly release application updates to fix issues, improve performance, and add new features. We recommend enabling automatic updates in the App Store to ensure you always use the latest version.

4. Refund Policy

Some applications are free. Paid options include monthly or yearly subscriptions and one-time purchases; each product page and App Store listing shows the current price. App Store purchases, billing, and refunds are handled by Apple. To request a refund, please use Apple’s standard refund process:

Sign in to reportaproblem.apple.com
Choose “I’d like to,” then select “Request a refund”
Select a reason and continue
Choose the relevant app, subscription, or item
Submit the request to Apple

5. Terms of Service

Using our applications means you agree to comply with the terms described on this page.